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About Membership Rewards

  • 1. What can I redeem Membership Rewards points for?


    From Air New Zealand to Singapore Airlines, Harvey Norman to Ticketmaster, we provide rewards from a wide selection of your favourite travel, shopping and entertainment brands.


    Travel


    The world is at your feet with access to our leading Airline Rewards and Frequent Guest Partner Programmes and our travel agency partner helloworld. You can also use points to book the trip of your dreams with webjet.co.nz or American Express Travel Online. See our full range of partners and learn more about our travel rewards.


    Shopping


    If you’d prefer to Shop with Points, head to Harvey Norman Online for all the latest in technology, appliances and furniture. Membership Rewards points can also be used to redeem Gift Cards from leading retailers. Or if you’d prefer the ultimate flexibility, download the American Express app and use points to pay for your purchases.

    Whatever your taste, the perfect reward awaits you with Membership Rewards. All redemptions are subject to the Terms and Conditions of the Membership Rewards® programme.


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  • 2. How do I transfer points?


    Transferring points to a participating Airline Rewards or Frequent Guest Partner Programme is easy.


    Step 1. Add your Frequent Traveller Account


    Before you can transfer points to a participating partner, you will need to register your membership number. To do this, log into your account and link your membership number with that partner (e.g. Air New Zealand Airpoints Membership number) to your Membership Rewards account. This information will be saved and you will then be able to transfer points to any of your available partners.


    Step 2. Transfer Membership Rewards points


    Choose how many Membership Rewards points you would like to convert and transfer into your Airline Rewards or Frequent Guest Partner account and complete the transfer checkout.


    Step 3. Make your travel arrangements with the airline or hotel


    Points will appear in your airline or frequent guest account within the estimated timeframe displayed at the time of redemption and online at our Frequent Traveller Partners page. From here you can make your travel arrangements with the airline or hotel.


    Subject to the Terms and Conditions of the Membership Rewards programme.


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  • 3. How long does it take to transfer points into my participating Airline Rewards or Frequent Guest Partner Programme account?


    To avoid any unnecessary delay, please check the estimated timeframe online at our Frequent Traveller Partners page for your partner to ensure you allow sufficient time for the points transfer.


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  • 4. Can I transfer points into someone else's Airline Rewards or Frequent Guest Partner account?


    American Express Membership Rewards points can only be transferred by you into your airline partner or hotel frequent guest account. See the Membership Rewards Terms and Conditions for more details.


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  • 5. Does Membership Rewards automatically transfer points to my Airline Rewards or Frequent Guest Partner account?


    No, if you want to transfer points to your eligible Airline Rewards or Frequent Guest Partner Programme you must first register your programme membership number with us and then login to process the transfer.


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  • 6. I've transferred points to my Airline Rewards/Frequent Guest Partner account but I can't get the booking I want. Can I transfer them back?


    No. Point transfers to Airline Rewards and Frequent Guest Partner Programmes are irreversible.


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  • 7. What if I like a reward and do not have enough points?


    If travel rewards are what you're after, you can use points online at American Express Travel Online, Webjet or in-store at helloworld and pay the remaining balance on your Card.

    For shopping rewards, you can use points online at Harvey Norman Online and Ticketmaster and pay the remaining balance on your Card.


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  • 8. Can anyone else redeem points in my account?


    Points may be redeemed for non-frequent traveller rewards by any Supplementary Card Holder and/or other third parties only when we have received prior written authorisation from you and your accounts are in good standing.

    The travel rewards you redeem using points may be booked for any person, provided all your accounts are active and kept in good standing and are not overdue.

    Not applicable for Corporate Card Members.

    Subject to the Terms and Conditions of the Membership Rewards programme.


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  • 9. How long is my Gift Card valid for?


    Gift Cards are valid for a minimum period of 3 months from the date of issue, unless otherwise stated.


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  • 10. What do I do if I have not received a Gift Card or merchandise item in the time frame advised?


    For Gift Cards, please call our Membership Rewards team on 0800 656 660 and we will be able to investigate it further for you. For non-received merchandise redeemed at Harvey Norman Online you can contact the Harvey Norman Customer Service Centre on 0800 464 278.


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  • 11. Are there any restrictions as to when I can use my Gift Card?


    You must use your Gift Card before the expiry date. Also, with a few rewards, including hotel and car rental vouchers, there are times during the year when availability is limited. Your Gift Card will give you details. For hotel availability, please speak directly to the hotel.


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  • 12. Can I transfer the Corporate Membership Rewards fee to my personal Card?


    Unfortunately, we do not allow you to transfer your Corporate Card fee to your personal Card.


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  • 13. Can I send items to a different address or someone else?


    Yes. You can change the name and address at checkout. However, please note that rewards cannot be delivered to a PO Box or outside New Zealand.


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  • 14. How do I return unwanted items?


    As per the Membership Rewards Terms and Conditions, Membership Rewards points cannot be refunded once used to make purchases at Harvey Norman Online. For the Harvey Norman Returns Policy please refer to www.harveynorman.co.nz/corporate-information/returns-policy.html


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  • 15. Can orders be shipped overseas or to a PO Box?


    Orders can only be shipped to a New Zealand address. Orders cannot be shipped to PO Boxes.


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  • 16. I have multiple cards linked in the one Membership Rewards account. When I redeem Points for Credit which Card does the credit go to?


    The credit goes to the your Primary account that is set up as the fee account which means the card that actually gets charged the Membership Rewards fee gets the credit^.

    Not applicable for Corporate Card Members.

    ^ Points may be redeemed by the Card Member for a credit on the Primary Card Account. American Express may decline a Points for Credit request where the Card Account or Card Member’s other accounts with American Express are not in good standing. The redemption of Points for Credit will be administered solely by American Express within 3 business days and cannot be reversed. Redeeming Points for Credit is not available for redemption by Corporate Card Accounts and is not redeemable for cash via Credit balance refund.


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Have we missed anything?

If you have any questions about the Membership Rewards programme or would like to learn more, please call us on 0800 656 660.

WHY LIMIT YOUR EARNING POTENTIAL

Add a Supplementary Card Member.
With Supplementary Credit Cards, earn Membership Rewards points with all transactions made on the Supplementary Card. Supplementary Credit Cards also share the same services and privileges American Express membership offers.
Choose a Card